Warranties &
Exchanges
Two Warranty Options
- Two Warranties From Which to Choose
- PAY AS YOU GO WARRANTY “Don’t Look Back Warranty”
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- Best Choice for less than two refits
- All lenses are automatically warranted unless the PAY UP FRONT Warranty is requested
- Lens must be returned for exchange credit
- 120 days unlimited exchanges
- Pay for the warranty at the time of exchange (35% full price of lens)
- PAY UP FRONT “Fail Safe Warranty”
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- Best Choice for Challenging Fits
- Must request this warranty at time of order
- 120 days unlimited free ($0.00) remakes
- Pay for the warranty at the time you place the order (60% full price of lens)
- Warranted Exchange Policies
If you purchased our “Fail Safe Warranty” (PAY UP FRONT) at the time of the order, there is no need to return the lenses. To reorder, simply contact us . Please reference the original invoices to ensure correct billing
If your lenses are not covered by our Fail Safe Warranty, they are automatically covered by our “Don’t Look Back Warranty” (PAY AS YOU GO). To make an exchange, simply place your reorder and then send the original lenses back to us for credit. The credit will be the cost of the lens less the warranty fee. Please return the lenses with a copy of the invoice that has been annotated with the reason for the exchange.
- Returns:
Download Return Form Here
Visionary
Attn: Returns
2940 E. Miraloma Avenue
Anaheim, CA 92806
800-488-2020
- Defective Lenses
Needless to say, we strive for perfection. However, we make mistakes. Defective lenses or orders will be fully refunded and reproduced without charge once the lens has been returned and verified as defective.
- Lost Lenses
Unfortunately, we do not warrant lost lenses.